Payroll system errors that are quietly costing agencies millions in unauthorised overtime

Many agencies are shocked to learn their own payroll software is creating overpayments.

Common system errors we see include:

• Incorrect overtime formulas that ignore the true "regular rate" of pay
• Automatic calculation of overtime before proper approval workflows
• Failure to flag hours that should be treated as straight time
• Legacy systems that don't match current award rules

One recent city audit found nearly $1.7 million in unauthorised overtime simply because the payroll system used the wrong calculation method. A single 48-hour external review can identify and quantify these issues before they compound.